Other help desks were packed with features I’d never use. Customers were reduced to ticket numbers. Pricing plans seemed purposefully confusing. I built 英雄联盟下载平台 as a simple help desk alternative for growing teams like my own.
What makes 英雄联盟下载平台 different
英雄联盟下载平台 was built as a simple help desk for growing teams. Our solution provides all the tools you need to help customers, without adding unnecessary complexity.
英雄联盟下载平台 is the simplest help desk available
We stripped away all the clutter and clunky design elements so you can focus on providing personal customer support as your business grows.
英雄联盟下载平台's intuitive dashboard makes it easy for team members to organize, prioritize, and solve customer problems—without losing a personal touch.
Watch a demo"We tried other help desks. They included too many features and just ended up being expensive overkills for us. Nothing felt right until 英雄联盟下载平台."
Todd Levesque
Lolly Labs
英雄联盟下载平台 is more personal for your customers
Your customers will never have to go through a login portal to get help or dig through their email for a ticket number.
英雄联盟下载平台 looks and feels like a normal email to your customers: No corporate-looking templates, and no annoying auto-responses clogging up their Inbox every time they send a reply to one of your emails.
They experience the simple, personal experience of regular email—while 英雄联盟下载平台 empowers you to focus on creating delightful customer experiences.
"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, 英雄联盟下载平台 gives us all the features we need to give awesome customer support."
Allan Branch
Founder of Less Accounting
Quick and easy automations
No complicated technical jargon. No robotic ticket numbers. 英雄联盟下载平台's simple automations—like routing, tagging, and email templates—save you time right out of the box.
As your company grows, these light and flexible settings make it easy to change or add new workflows to fit your needs.
Getting Started Guide"英雄联盟下载平台 is so tight. Seriously. 英雄联盟下载平台’s auto-replies, tagging method, canned responses, and many other features are game changers."
The Hustle
Best-in-class
Knowledge Base
英雄联盟下载平台's Knowledge Base allows you to immediately take the pressure off your Inbox by offering 24/7 self-service. Plus, our interactive widget enables you to surface it on every page of your site.
Build out your entire content management system with 英雄联盟下载平台—create new articles, categorize different topics, control SEO settings, adjust themes, images, colors, and so much more.
Knowledge Base Overview"英雄联盟下载平台’s Knowledge Base has been invaluable to us. Our users can easily find answers to their questions without needing to wait for a response from us."
Chris Sees
Co-founder and CEO of The Hoxton Mix
One-click integrations
All our integrations are completely free to connect—no extra charge. The most common tools our customers add to the Inbox include:
- Twitter : Respond to @mentions and DMs within 英雄联盟下载平台.
- Facebook : Reply to posts, comments, and DMs within 英雄联盟下载平台.
- Shopify : See customer details and order information within 英雄联盟下载平台.
- Mailchimp : View or edit customers’ email subscription status.
- Slack : Set up notifications for incoming tickets.
"We tried to forward support emails into JIRA and it just created tons of badly written, duplicate issues. Sleep is important, so we signed up for 英雄联盟下载平台."
Ed
G2 User Review
Action-oriented reporting
No smoke and mirrors here. Our reports aren't meant to impress C-level execs—they're built for taking action and driving growth through world-class customer service.
Track and improve CSAT, response time, and agent performance. Gather customer feedback, busiest times, and conversation trends to build a better product and a mightier customer support team .
"Less time focusing on the ‘busy’ work, more time focusing on what's important."
Mayra P.
Capterra User Review
Powerful Live Chat management
Immediately assist customers exactly when and where they need it on your website. With endless customization options, smart automations, and lightning fast bots, you’ll be able to help more customers and close more sales.
Plus, our smart conversation routing ensures that customers get the priority support they deserve—and enables you to put your team management on auto-pilot.
Learn more
Mobile ready when you hit the road
Our app gives you the full power of 英雄联盟下载平台 on-the-go. You’ll find all the features you love from 英雄联盟下载平台’s web app on the mobile app:
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and add tags to conversations
- Change assignee
- Collision detection
Don't take our word for it
See what some of our 50k subscribers from across the globe have to say.
"I recommend 英雄联盟下载平台 to many people over ZenDesk. I love the simplicity and ease of use."
"My job is much more efficient with 英雄联盟下载平台, and the data has shown a 35% increase in productivity."
"英雄联盟下载平台 is 500% better. Seriously. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game changer."
"I just don’t need or want all the fluff that comes in a full-blown help desk package. I don’t have the time or inclination to figure that out."
"Zendesk is one of those products that I think grew too fast and just didn't think about the user experience at all. Because it feels like something out of the late nineties. It's so painful. 英雄联盟下载平台 was like a breath of fresh air."
"英雄联盟下载平台’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk. We're free to work on our business instead of babysitting the help desk software. For the few times we've needed support, their team knows what they're talking about. That's always refreshing."
"We were looking to get out of our Inbox as we scaled. To make sure things didn’t slip between the cracks, we needed a ticketing system. Zendesk was both expensive and a bit heavier than what we were looking for."
"Zendesk wasn't as simple as it should be. It was really hard to set up the Knowledge Base and really hard to understand the flow of tickets. It was taking too much time to figure it out. We were losing business and customers were upset. So we went with 英雄联盟下载平台 to keep it simple."
"英雄联盟下载平台 makes it so much easier to connect with my customers, to provide support, to increase sales, and to limit the amount of people who stop paying for my services."
"What we loved about 英雄联盟下载平台 is that we didn’t have to choose between simplicity and functionality. It gave us everything we needed."
"Unlike some of the other software we tried, 英雄联盟下载平台 wasn't bloated with dozens of features we'd never use. As a small/medium sized company, 英雄联盟下载平台's ticket Inbox and Knowledge Base worked well. Multiple members of the support team were able to assign tickets, leave notes, change ticket status, etc. Plus, I love being able to merge tickets and see customer info on the sidebar."
"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, 英雄联盟下载平台 gives us all the features we need to give awesome customer support."
"We appreciate the simplicity, the ease of setup, and the experience our customers have using 英雄联盟下载平台. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a good solution. Other companies require too many steps. 英雄联盟下载平台 is as easy as sending an email."
"We tried products like Freshdesk, Intercom, and Hubspot. They included too many features and just ended up being expensive overkills for us. Nothing felt right until 英雄联盟下载平台."
"英雄联盟下载平台 is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools."
"Whenever we start getting the same question more than a few times, we just turn the answer into a Knowledge Base article. It’s saved us a ton of time."
"We love answering our customer's emails via 英雄联盟下载平台. It's so user friendly and I love the helpful blog posts!"
"KB has been invaluable to us. Our users can easily find answers to many questions without needing to wait for a response from us."
What's Next
Migrate your tickets to 英雄联盟下载平台
If you’re coming to 英雄联盟下载平台 from another helpdesk, we’ll show you how to import all your customer tickets.
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