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Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. IM体育投注下载 enables your support team to seamlessly deliver customer needs faster and more efficiently.
Why we started IM体育投注下载
Our founder, Alex, had a growing small business that was being held back by poor support processes - particularly multiple team members using one shared email inbox to communicate with customers at scale.
This lead to IM体育投注下载 - the simplest and most scalable customer happiness platform for small businesses who care about customer support and solving customer issues efficiently. See for yourself today, and
try IM体育投注下载 for your business for free
.
“We manage tons of incoming queries daily, and IM体育投注下载 helps me and my team stay on top of things without missing a beat”
Sam Parr, CEO @theHustle.co 
Geniune, Helpful Customer Happiness at Scale
Your customers want solutions, and your support teams want to help, seamlessly. You can solve both with one simple decision - by trying IM体育投注下载.
Get started with a 30 Day free trial of IM体育投注下载
Start free trialHow IM体育投注下载 Solves Your Biggest Customer Support Challenge
1
Turn Customer Support Agents into Superheroes
IM体育投注下载 enables support teams to shine by quickly and effectively solving customer challenges before they turn into major issues.
"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, IM体育投注下载 gives us all the features we need to give awesome customer support."
Private Notes
Add internal notes to your conversations to have private discussions with your teammates.
Collision Detection
Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.
Assignments
By assigning conversations to specific team members, it’s always clear who is responsible for what.
@mentions
Quickly @mention a teammate to bring them in the loop.
2
Support software that actually works
We stripped away all the clutter and clunky design elements so you can focus on providing personal customer support as your business grows.
IM体育投注下载’s intuitive dashboard makes it easy for team members to organize, prioritize and solve customer problems.
"Zendesk is one of those products that I think grew too fast and just didn't think about the user experience at all. It feels like something out of the late nineties. It's so painful. IM体育投注下载 was like a breath of fresh air."
3
Powerful integrations with mission-critical tools
Powerful integrations with tools like Shopify, Slack, Stripe, Mailchimp, and more…
"We use Slack, Jira, Stripe and Hubspot daily. With IM体育投注下载’s native integrations we can easily stay on top of things while never leaving our Inbox!"
A New Era of Customer Support
IM体育投注下载 is the simplest, fastest customer service tool for SMBs to quickly and efficiently upgrade their support services and increase customer happiness.
Get started with a 30 Day free trial of IM体育投注下载
Start free trialWhat customers are saying
“Streamlining our support has been invaluable to our small business. Countless hours saved with IM体育投注下载.”
“The first helpdesk that we actually got traction on in our company.”
“Thanks to our easy to use in-app Knowledge Base, our team isn't wasting time on repetitive questions anymore.”
Questions about IM体育投注下载? Checkout these FAQ’s!
Here some of the more frequently asked questions. But, if you still have any other questions, feel to or drop us an email at support@groovehq.com
What is a Shared Inbox? Why should we have one?
This is amazing for support and sales teams that need to all manage incoming conversations, and IM体育投注下载 comes with some very specific features to handle multiple users, such as:
- Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
- Fast and powerful: Conversation states, Email templates, and tagging make managing conversations a breeze.
- Automations: IM体育投注下载 includes a powerful Rule engine that allows you to automate actions based on conditions you set.
- Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
- Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
- Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.
Is my data safe with IM体育投注下载?
How is IM体育投注下载 different from sharing a Gmail login?
In addition, we have a bunch of handy features like conversation states that and powerful tools like email templates to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.
How will a Shared Inbox save my team time?
Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.
Best of all, with IM体育投注下载 includes a host of features that increase the team productivity (email templates, rules and workflows, etc...) which saves teams huge amounts of time.
Do you have a Knowledge Base tool?
Do you have a mobile app for managing conversations on the move?
How long does it take to setup our account? Can you help?
If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!
Do you offer Live Chat?
Do you have a website widget?
- A easy contact form which funnels conversations to your Shared Inbox.
- Direct access to your Knowledge Base on every page of your site.
- Live Chat if you want customers to have direct access to your team.
Increase Customer Happiness at Scale
Within minutes, IM体育投注下载 can be that secret weapon your customer support team needs, and that your customers desire.
Get started with a 30 Day free trial of IM体育投注下载
Start free trialSupport Your Customers and Team will Love
- 1 Mailbox
- Knowledge Base
- Web widget
- Live chat
- Assignments, @mentions
- 5 Mailboxes
- Reports (Full history)
- Rules
- API access
- 25+ integrations
- 25 Mailboxes
- Teams
- Priority support
- Salesforce, Hubspot, Jira Integrations
- Unlimited mailboxes
- Dedicated Success manager
- SSO/SAML
- Enterprise grade security
Support Your Customers and Team will Love
- Unlimited users
- Unlimited channels
- Live Chat
- Workflows & Automations
- API & 25+ integrations
- Satisfaction surveys
- Reports
- Assign, comment, @mention
- Email templates
- Mobile apps
- Full Knowledge Base
- Dedicated success manager
- Monthly coaching
- Concierge onboarding
- Unlimited users
- Unlimited channels
- Live Chat
- Workflows & Automations
- API & 25+ integrations
- Satisfaction surveys
- Reports
- Assign, comment, @mention
- Email templates
- Mobile apps
- Full Knowledge Base
- Dedicated success manager
- Monthly coaching
- Concierge onboarding
- Unlimited users
- Unlimited channels
- Live Chat
- Workflows & Automations
- API & 25+ integrations
- Satisfaction surveys
- Reports
- Assign, comment, @mention
- Email templates
- Mobile apps
- Full Knowledge Base
- Dedicated success manager
- Monthly coaching
- Concierge onboarding
- Unlimited users
- Unlimited channels
- Live Chat
- Workflows & Automations
- API & 25+ integrations
- Satisfaction surveys
- Reports
- Assign, comment, @mention
- Email templates
- Mobile apps
- Full Knowledge Base
- Dedicated success manager
- Monthly coaching
- Concierge onboarding
Contact us about our Enterprise plan
You're all set
We'll be in touch to chat about our Enterprise plan…
Simple Customer Support in Minutes
Save countless hours spent by your team and frustrated customers with IM体育投注下载 - try free for 30 days and you'll see why within minutes.
Get started with a 30 Day free trial of IM体育投注下载
Start free trial