How to create a customer-centric mindset to power every business decision.
Dealing with Angry and Difficult Customers as a Customer Support Agent
They're out there. Angry customers. And we've got solid tips to help you manage the situation.
Guide to Customer Success: Definition, Value, and More
Customer success equals business success. Implement these strategies to see the benefits.
25 E-commerce Best Practices to Take Your Online Store to the Next Level
If you run an e-commerce business, focus on these best practices to facilitate growth.
Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees
Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.
25 Customer Service Email Templates to Save the Day
We've pulled together a list of high quality customer support templates to help you level up your support game!
Guide to Customer Retention (Definition, Rates, Strategies & More)
It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.
What It Means To Be A Customer Service Oriented Business and Why It’s Important
Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.
20 Best Shopify Live Chat Apps to Supercharge Your Store
Compare the top live chat apps for Shopify to choose the best tool for your store.
Behind the Curtain
An inside look at workplace culture for highly-productive, lean teams.Discover more
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