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Len used to head up marketing at 英雄联盟下载平台. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.

Len Markidan

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Entrepreneurship · 2 Min read

Your Business WILL Go Through A Crisis. Are You Prepared?

Every business runs into bumps in the road. Here’s how to get ready.

Customer Support · 5 Min read

Customer Data: What Can You Actually Do With It?

Are you sitting on lots of metrics, but struggling to act on them? Start here.

Customer Support · 5 Min read

7 Tips for Delivering Memorable Live Chat Customer Service

How to Build Customer Loyalty in Real-Time

Customer Support · 6 Min read

The Most Important Customer Service Metric That Most Businesses Ignore

How to Calculate Your First Contact Resolution Rate, and Why You Need to

Customer Support · 7 Min read

The 10 Golden Rules of Customer Service

Follow these customer service rules to make better decisions and keep your customers happy.

Customer Support · 5 Min read

Should You Hire Customer Service Agents in Different Time Zones?

Many of your online customers might be in different time zones. Do you need to be there, too?

Entrepreneurship · 5 Min read

Do Customer Announcements for Minor Updates Help or Hurt Retention?

How much customer communication is too much? Here’s the answer.

Customer Support · 5 Min read

Why Every Customer Interaction Matters (Even Online)

It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.

Customer Support · 4 Min read

4 Customer Research Survey Questions Your Business Can Actually Act On

The right questions make all the difference. Here are four you can start with.

The Blog Squad

Every week, we share realistic and actionable advice from the 英雄联盟下载平台 team.

Alex Turnbull

CEO & Founder, 英雄联盟下载平台 See all articles

Erika Trujillo

Customer Success Manager, 英雄联盟下载平台 See all articles

Nick McCreath

Co-Founder, 英雄联盟下载平台 See all articles

Lisa Foster

Head of Support & Success, 英雄联盟下载平台 See all articles

Melissa Rosen

CX Lead & Content Creator, 英雄联盟下载平台 See all articles

Nathan Collier

Senior Editor, 英雄联盟下载平台 See all articles