How to create a customer-centric mindset to power every business decision.
How To Leave A Lasting First Impression On Your New Customers
Your customers’ first experience with you can determine whether they become loyal customers or fast churners.
3 Things To Do Right Now To Stop Feeling Overwhelmed By Your Inbox
Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.
7 Customer Service Questions That Most Business Don’t Ask, But That Yours Should
Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.
Releasing a New Feature? Don’t Forget to Do This.
You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.
The 10 Customer Service Roles That You Need To Be Good At (And How To Get Better At Each One)
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
8 Simple Steps To Reducing Churn With Successful User Onboarding
Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.
Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)
Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.
International Customer Service: How To Help Your Customers In Any Language
What do you do when your customers don’t speak your language?
Behind the Curtain
An inside look at workplace culture for highly-productive, lean teams.Discover more
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