Releasing a New Feature? Don’t Forget to Do This.
You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.
The 10 Customer Service Roles That You Need To Be Good At (And How To Get Better At Each One)
The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel
8 Simple Steps To Reducing Churn With Successful User Onboarding
Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.
Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)
Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.
International Customer Service: How To Help Your Customers In Any Language
What do you do when your customers don’t speak your language?
What to Do About Bad Customers (And How to Stop Attracting Them)
Bad customers are bad for business. Here’s how to deal with them.
How To Reduce The Number of Customer Service Emails You Get
If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.
How To Get Great Online Reviews Of Your Business
70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.
The 6 Customer Service Mistakes That Annoy Customers Most
You might be making one or more of these support mistakes without even knowing it.
How to Increase Customer Loyalty With Tiny Behavioral Nudges
Influencing customer behavior is not a dark art. It’s a great way to love your customers, and here’s why.
Six Steps to Painlessly Scale Your Customer Support
As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.
How To Turn Your Most Unhappy Customers Into Brand Promoters
You can’t always avoid having upset customers. But you can change their mind. Here’s how.