2 Min read
It’s hard to find great videos about customer support. These five all deliver.
Len Markidan
8 Min read
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.
7 Min read
It can be hard to say no to your customers. But it doesn’t need to be. Here’s how to say no to customers in a positive way
Nils Vinje
There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.
Customer loyalty starts with the very first customer experience. Here’s how to make it fun and memorable.
JP Misenas
5 Min read
There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.
Christine James
10 Min read
You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can
Hiring great people is not enough. You need to empower them to do great things. Here’s how.
6 Min read
Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.
Your customers’ first experience with you can determine whether they become loyal customers or fast churners.
4 Min read
Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.
Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.
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