The Five Best Customer Service Videos on the Internet
It’s hard to find great videos about customer support. These five all deliver.
10 Great Examples of Customer Onboarding That You Can Learn From
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.
How to Say “No” to Your Customers (And Why You Should)
It can be hard to say no to your customers. But it doesn’t need to be. Here’s how to say no to customers in a positive way
How to Make Empathy Your Support Team’s Secret Weapon
There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.
Pop Quiz: How Can You Make Customer Onboarding More Fun?
Customer loyalty starts with the very first customer experience. Here’s how to make it fun and memorable.
The One Customer Service Metric That Matters Most
There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.
How to Find, Interview and Hire Your First Customer Service Agent
You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can
How To Empower Your Customer Service Team To Win
Hiring great people is not enough. You need to empower them to do great things. Here’s how.
A Simple Change In Perspective That Will Win You Customers For Life
Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.
How To Leave A Lasting First Impression On Your New Customers
Your customers’ first experience with you can determine whether they become loyal customers or fast churners.
3 Things To Do Right Now To Stop Feeling Overwhelmed By Your Inbox
Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.
7 Customer Service Questions That Most Business Don’t Ask, But That Yours Should
Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.